Company
Vega Welcomes Anne Maddocks as Customer Success Lead
We're excited to share that our business is growing! As part of this growth, we're improving how we manage support requests to ensure we continue delivering efficient, high-quality service.
What's Changing?
January 2026, we'll be transitioning from email-based support to our dedicated
helpdesk portal. This change will help us capture all the necessary details upfront; and streamline how we handle your requests.
Key Updates
- All support requests must be logged via the Helpdesk portal using your secure login.
- Email submissions will no longer be accepted for new requests.
- The portal will guide you to specify the nature of your request-whether it's a bug. incident, training need, quotation inquiry, or other issue.
Why This Matters
- You'll be able to provide more context and relevant information from the start.
- Our team will have all the relevant information to be able to respond more accurately and reduce messages to get essential information
- You'll have full visibility of the status and progress of your requests.
Support Portal Details
- Portal URL: https://supportgg.vegatechnology.com/
- You'll receive login instructions and a quick guide shortly.
- A Forgot Password link is available on the login page for easy access.
What You'll Need to Provide When Logging a Request
To help us serve you better, please include the following:
Product Classification
- Specify the product affected (e.g. TDE, Acumen, Flying Boat, DigiHub).
Issue Type
- Question - Seeking clarification or guidance.
- Change Request - Requesting a non-urgent system change.
- Bug - Reporting a malfunction or error.
- Access Issue - Login or permission-related problems. Performance Issue System is slow or underperforming. Training Request - Need for product or feature training.
- Quotation Inquiry - Requesting pricing or service quotes.
Environment
- Live, Test, or N/A (for Questions, Change Requests, Training, or Quotations).
Priority
- Low - Minor inconvenience.
- Normal - Moderate impact, not blocking work.
- High - Blocking critical work.
- Urgent - System down or severe business impact.
Click here to read our guide explaining each field and how to use the portal.
Thank you for your continued partnership and support as we grow together. If you have any questions or feedback during this transition, we're here to help.
